Financial Assistance Program
Billing and Collection Policy
Please be aware that each time you receive services from us a separate account is created. It is possible to have several accounts open at the same time. If you provided us with insurance information, your insurance company will be billed as a service to you. Insurance is designed to reimburse the policyholder and is a contract between the policyholder and the insurance company. We will submit benefit claims to your insurance company if all required information and authorization is provided. You are responsible for deductibles, co-insurance, and any items not paid by insurance. You should contact your insurance company to determine your cost-sharing responsibilities, if any.
A claim will be submitted to your insurance based on information you provided during the registration process. This could be as soon as 3 days after your discharge. You may request a copy of your bill by contacting the number on the front of this statement. Generally, we allow 30 days for insurance to pay their portion. In the event that your insurance company is slow to pay or for some reason disallows the claim, payment of the full account balance is expected from you. You can avoid future billing notices by calling your insurance company to expedite payment. Our collection process will include additional billing notices every 28 days, until the account balance is resolved or placed with a collection agency.
It is important for the surgery center and the patient to work together to solve payment issues. If you have any questions please feel free to call our Business Office at (772) 562-5859.
Physician Billing Information
During the care you received at our facility you may have received services from physicians or other medical providers, such as Anesthesiologists, Radiologists, Pathologists, etc. You will receive separate bills from these physicians or medical providers. Should you have any questions concerning their bill, please contact them directly.
Payment in full is required at the time of service from all patients who owe co-pays, coinsurance, have not met their deductible, or do not have insurance coverage. Balances after insurance payment are due upon receipt. Please submit your payment along with the top portion of this statement in the enclosed return envelope. You may contact the Business Office if you are unable to pay your balance in full. Staff is available to answer any questions as well as discuss our financial assistance program and payment options.
Estimates for upcoming scheduled or future elective services can be provided upon request by the Business Office.